Refund, Cancellation & Withdrawal Policy

Last updated: 25 August 2026

At Arrows 4 Life, we are committed to delivering meaningful, professional and high-quality coaching, consultancy, training, events and related services.

We also believe that clear expectations create better relationships. This Refund, Cancellation & Withdrawal Policy explains when you may cancel a purchase, request a refund, or exercise a statutory right of withdrawal.

Nothing in this Policy limits or excludes any mandatory consumer rights that apply to you under applicable law.

1. Your Statutory Consumer Rights

If you are purchasing our services as a consumer, you may have statutory rights that cannot be excluded by this Policy.

For online purchases in Denmark and, where applicable, elsewhere in the EU/EEA, consumers generally have a 14-day right of withdrawal for distance contracts, subject to statutory exceptions. The exact rules depend on the nature of the service and the circumstances of the purchase.

Where the law gives you a right of withdrawal, you do not need to provide a reason for exercising that right.

If you expressly request that a service begin before the expiry of the applicable withdrawal period, additional legal rules may apply. Where permitted by law, you may lose your right of withdrawal once a service has been fully performed if you expressly requested immediate performance and acknowledged the consequences.

Nothing in this Policy is intended to remove, restrict or replace any statutory right you may have.

2. Coaching, Consultancy & Professional Services

Our coaching and consultancy services are often individually prepared, scheduled and tailored to the client’s circumstances.

Once a session, programme or consultancy engagement has been booked, we reserve time and resources specifically for you.

Cancellation by the Client

Unless a different cancellation period has been expressly agreed in writing:

• You may cancel or reschedule an individual appointment by giving us at least 48 hours’ notice.

• Where sufficient notice is provided, we will normally offer a rescheduled appointment or, where appropriate, a refund.

• Cancellations made less than 48 hours before an appointment, as well as missed appointments or no-shows, may be charged in full.

• Where a client repeatedly cancels or reschedules appointments, Arrows 4 Life may require future appointments to be prepaid or may terminate the engagement, subject to applicable law.

This cancellation policy does not affect any statutory cancellation or withdrawal right that applies to you.

3. Programmes & Packages

Where you purchase a coaching programme, consultancy package or other multi-session service, the applicable booking confirmation, proposal or contract may specify:

• the programme duration;

• the number of sessions;

• the services included;

• the payment schedule;

• cancellation arrangements; and

• any specific terms applicable to that engagement.

Where no separate written terms apply, this Policy governs.

Once a programme has commenced, refunds will generally be considered according to the services already provided and any mandatory rights applicable to the client.

We do not promise or guarantee a particular personal, professional, financial or business outcome. Coaching and consultancy require active participation from the client, and outcomes naturally vary from person to person.

4. Events, Workshops & Training

For events, workshops, seminars and group training, cancellation and refund conditions may vary depending on venue commitments, capacity restrictions and third-party costs.

Unless otherwise stated on the relevant booking page:

• cancellation requests should be submitted as soon as possible;

• where a statutory withdrawal right applies, it will be honoured in accordance with applicable law;

• where no statutory withdrawal right applies, the specific event cancellation terms displayed at the time of purchase will apply;

• tickets may be transferable to another person at Arrows 4 Life’s discretion, provided that the replacement participant meets any applicable eligibility requirements.

If an event is cancelled by Arrows 4 Life, you will generally be offered either a suitable alternative date or a refund, subject to the applicable contractual and legal requirements.

5. Digital Products & Online Content

Where Arrows 4 Life provides digital content, online programmes, downloadable materials, recordings or other electronically supplied content, statutory rules concerning digital content may apply.

If you expressly consent to the immediate supply of digital content and acknowledge that this may affect your statutory right of withdrawal, your withdrawal rights may be affected to the extent permitted by applicable law.

After a valid cancellation or termination, you must cease using any digital content or service and must not reproduce, distribute, share or make it available to third parties where required by law or contract.

6. Services That Have Already Started

If you ask us to begin providing a service during an applicable withdrawal period, we may begin work before that period has expired.

Where permitted by applicable law, if you subsequently exercise your right of withdrawal after the service has begun, you may be required to pay a proportionate amount for the part of the service already provided before you notified us of your withdrawal.

Where the service has been fully performed following your express request and acknowledgement of the applicable legal consequences, your statutory right of withdrawal may no longer apply.

7. Refunds

Where you are legally entitled to a refund, Arrows 4 Life will process the refund without undue delay and within any mandatory statutory deadline.

Unless otherwise required or expressly agreed, refunds will be made using the same payment method used for the original transaction.

We will not impose a separate administration fee for processing a refund where applicable law prohibits such a fee.

Depending on your bank, card issuer or payment provider, it may take additional time for the refunded amount to appear in your account.

8. Non-Refundable Situations

Subject always to mandatory consumer law, a refund may not be available where:

• you have received and used the service in accordance with the agreement and no statutory refund right applies;

• you fail to attend a booked session without providing the required notice;

• you cancel outside an agreed cancellation period;

• a bespoke or individually commissioned service has already been substantially performed;

• digital content has been supplied following your express consent to immediate performance and acknowledgement of the applicable loss of withdrawal rights, where legally valid;

• an event or service is subject to specific cancellation terms that you accepted when booking; or

• the request is based solely on dissatisfaction with an outcome that was not guaranteed or contractually promised.

These exclusions do not apply where doing so would unlawfully restrict a statutory consumer right.

9. If Something Goes Wrong

We want to resolve problems fairly.

If you believe that a service has not been supplied as agreed, is materially different from its description, or otherwise fails to meet an applicable legal or contractual requirement, please contact us promptly.

We will personally review each circumstance and, where appropriate, seek to provide an appropriate remedy, which may include correction, replacement, additional service, price reduction, termination or refund, depending on the circumstances and applicable law.

Your statutory rights concerning faulty or non-conforming services and digital content remain unaffected.

10. How to Request a Cancellation or Refund

Please send your request to:

Email: info@arrows4.life

Please include:

• your full name;

• the service, programme or event purchased;

• the date of purchase;

• your booking or order reference, if available;

• the date of the relevant appointment or event, if applicable; and

• whether you are requesting cancellation, rescheduling or a refund.

You do not need to provide a reason where you are exercising a statutory right of withdrawal that does not require one.

We will acknowledge your request and explain any next steps that apply to your particular purchase.

11. Statutory Rights Take Priority

This Policy is intended to operate alongside, and not instead of, applicable consumer protection legislation.

If any provision of this Policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail.

Nothing in this Policy is intended to exclude or restrict any right, remedy, guarantee or protection that cannot lawfully be excluded or restricted.

12. Changes to This Policy

Arrows 4 Life may update this Policy from time to time to reflect changes in our services, business practices or applicable law.

The version applicable to your purchase will generally be the version in effect when you entered into the relevant contract, unless a change is required by law or otherwise applies to your contract.

13. Contact

Arrows 4 Life
Andrea Zarpellon
Email: info@arrows4.life
Website: https://www.arrows4.life/

We encourage you to contact us first whenever you have a concern. Our goal is to resolve legitimate issues quickly, fairly and respectfully.